Refund and Dispute Policy

1. Our Commitment

We strive to provide the best possible service to our users. This Refund and Dispute Policy outlines our commitment to fair treatment and transparent processes for resolving any issues that may arise from your use of the Fanboo platform.

2. Refund Eligibility

We offer a 30-day money-back guarantee for most purchases. If you are not satisfied with your subscription or purchase, you may request a refund within 30 days of the original transaction date.

• Annual Subscriptions: Full refund available if cancelled within 30 days of purchase
• Monthly Subscriptions: Refunds considered on a case-by-case basis
• One-time Purchases: Eligible for refund within 30 days if unused
• Digital Content: May not be eligible for refund once accessed or downloaded

3. How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your account email address
• Date of purchase
• Transaction ID (if available)
• Reason for the refund request

You can reach us at support@fanboo.com

We will process all refund requests within 5-7 business days. Refunds will be credited to the original payment method used for the purchase.

4. Dispute Resolution

We believe in resolving disputes fairly and promptly. Our dispute resolution process is designed to address your concerns without unnecessary delay.

Step 1 - Contact Us First: Before initiating any formal dispute, please contact our support team. We will make every effort to resolve your concerns within 48 hours.

Step 2 - Escalation: If the issue cannot be resolved through initial support, it will be escalated to our customer experience management team for further review.

Step 3 - Final Resolution: We are committed to finding a fair solution for all parties. Our goal is to ensure your satisfaction while maintaining a sustainable service.

5. Chargeback Policy

We encourage users to contact us directly before initiating a chargeback or dispute with their payment provider. Most issues can be resolved quickly through direct communication.

Please note that initiating a fraudulent chargeback is a serious matter. We reserve the right to:

• Suspend or terminate accounts associated with fraudulent chargebacks
• Restrict access to the platform for repeat offenders
• Pursue recovery of legitimate charges through appropriate channels

We will work with payment processors and card networks to dispute unwarranted chargebacks and protect both our rights and those of legitimate customers.

6. Subscription Cancellations

You can cancel your subscription at any time through your account settings or by contacting our support team.

Upon cancellation, you will retain access to paid features until the end of your current billing period. No refunds will be provided for the remaining subscription period unless required by applicable law.

7. Contact Information

If you have any questions about this Refund and Dispute Policy, please contact us: